Privacy Policy

1. Introduction

This Privacy Policy explains how XuanTian collects, uses, stores, and protects your personal information when you visit xuantian.co, create an account, place an order, or interact with our website and services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

When you place an order, create an account, contact us, or browse xuantian.co, we may collect the following information:

• Full name, email address, phone number, and contact details
• Shipping address and billing address
• Order details, purchase history, and customer preferences
• Payment-related information processed securely by payment providers
• Device information, browser type, IP address, and browsing activity
• Cookie and analytics data used to improve website performance

XuanTian does not store full debit or credit card details on our website.

3. How We Use Your Information

We use your information to:

• Process, confirm, and fulfil your orders
• Arrange shipping, delivery, returns, exchanges, and customer support
• Send order confirmations, payment updates, and shipping notifications
• Respond to enquiries, support requests, or service-related messages
• Improve our website, products, services, and shopping experience
• Prevent fraud, unauthorised activity, or misuse of our website
• Send marketing emails only when you have opted in to receive them

4. Payment Information

Payments made through xuantian.co are processed securely by third-party payment providers. We do not store full payment card details on our servers.

Payment providers may collect and process payment information according to their own privacy policies and security standards.

5. Data Sharing

We do not sell or rent your personal data to third parties. However, we may share necessary information with trusted service providers to operate our business and fulfil your orders, including:

• Payment processors and checkout service providers
• Shipping and courier partners
• Email, notification, and customer support platforms
• Website hosting, analytics, security, and performance service providers
• Legal, regulatory, or fraud-prevention parties where required by law

These providers are only given information necessary to perform their services.

6. Cookies & Analytics

We use cookies and similar technologies to improve your browsing experience, remember cart information, understand website traffic, and improve our services.

You may disable cookies through your browser settings. However, some website features, such as cart functionality or checkout experience, may not work properly without cookies.

7. Marketing Communications

If you subscribe to our newsletter or marketing updates, we may send you emails about new products, restocks, promotions, and brand updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

Although we use security measures such as SSL encryption and secure service providers, no method of transmission over the internet is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal, tax, fraud-prevention, and business record requirements.

10. Your Rights

You may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data where applicable
• Withdraw consent for marketing communications
• Ask questions about how your personal information is used

To exercise these rights, contact us at contact@xuantian.co.

11. Third-Party Links

Our website may include links to third-party websites, courier tracking pages, payment providers, or social media platforms. We are not responsible for the privacy practices, content, or policies of those third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after updates are posted means you accept the revised Privacy Policy.

13. Contact

For privacy-related enquiries, personal data requests, or questions about this policy, please contact us at contact@xuantian.co.