Refund & Returns Policy

1. Returns

XuanTian accepts return requests within 7 days of delivery. To be eligible for a return, the item must meet the following conditions:

• Unworn, unused, and unwashed
• In original condition with all tags attached
• In original packaging where possible
• Accompanied by a valid order number or proof of purchase

Items that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

For hygiene, quality control, and promotional reasons, the following items are not eligible for return:

• Sale or discounted items
• Items marked as final sale
• Items that have been worn, washed, altered, damaged, or stained
• Items returned without original tags or packaging where applicable

3. Exchanges

We offer exchanges for a different size or colour, subject to stock availability. To request an exchange, please email us at contact@xuantian.co with your order number, the item you purchased, and the size or colour you would like to exchange for.

Exchanges are only processed after the original item has been received and inspected.

4. Refunds

Once your returned item is received and inspected, we will notify you whether your refund request has been approved or rejected.

If approved, your refund will be processed within 5–7 business days to your original payment method, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to a defective or incorrect item sent by XuanTian.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

Email contact@xuantian.co with your order number and clear photos of the item, packaging, and any visible issue. Once verified, we will assist with a replacement, exchange, or refund where applicable.

6. Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

We recommend using a trackable shipping service. XuanTian is not responsible for returned parcels that are lost or damaged in transit before reaching us.

7. How to Initiate a Return or Exchange

To start a return or exchange request, please follow these steps:

• Email us at contact@xuantian.co
• Include your order number
• State the item you want to return or exchange
• Provide the reason for the return or exchange
• Attach photos if the item is defective, damaged, or incorrect

Our support team will review your request and provide return instructions within 1–2 business days.

8. Important Notes

• Returned items must pass inspection before refunds or exchanges are approved.
• Refund and exchange requests are subject to stock availability and policy conditions.
• Items sent back without prior approval may not be accepted.
• XuanTian reserves the right to reject returns that do not meet this policy.

9. Contact

For questions regarding returns, exchanges, or refunds, please contact us at contact@xuantian.co.