Frequently Asked Questions

We accept available payment methods shown at checkout, including supported online banking, debit or credit cards, and selected digital payment options. All payments are processed securely through our payment partners.

Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately at contact@xuantian.co. Once the order has been packed or shipped, we may be unable to make changes.

Yes. A confirmation email will be sent after your order is placed. Please check your spam or promotions folder if you do not receive it within a few minutes.

Orders are usually processed within 1–2 business days after payment confirmation. Delivery time may vary depending on your location, courier service, and peak periods.

Once your order is shipped, tracking details will be provided by email when available. You can use the tracking number on the courier’s official tracking page.

XuanTian may offer free shipping promotions from time to time. Please check the announcement bar, cart, or checkout page for the latest shipping offers.

We accept returns according to our return policy. Items should be unworn, unwashed, unused, and kept in original condition with tags and packaging where applicable.

Email us at contact@xuantian.co with your order number and the size you need. We will guide you through the exchange process. Exchanges are subject to stock availability.

Customers are generally responsible for return shipping costs unless the item received was incorrect, defective, or covered by a specific return arrangement.

XuanTian focuses on comfortable everyday materials and structured T-shirt fabrics. Full material and fabric details are listed on each product page where available.

Please refer to our Size Guide before ordering. We recommend comparing the chart with a T-shirt you already own for the best fit.

Machine wash cold, wash inside out, avoid bleach, and dry with care. Do not iron directly on print or graphic areas.

Restocks and new drops are usually announced through XuanTian’s official social channels. Follow us on Instagram and TikTok for updates.