XuanTian Clothing
Shipping Information
Last updated: May 2026
Find everything you need to know about XuanTian Malaysia shipping, including delivery areas, processing time, shipping rates, free shipping thresholds, order tracking, and courier support.
1. Shipping Destinations
XuanTian currently ships within Malaysia only, including Peninsular Malaysia, Sabah, and Sarawak. If shipping coverage changes in the future, this page will be updated accordingly.
2. Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.
3. Delivery Time
| Region | Estimated Delivery | Courier |
|---|---|---|
| Peninsular Malaysia | 2–4 business days | Pos Laju / J&T Express |
| Sabah & Sarawak | 4–7 business days | Pos Laju / J&T Express |
Delivery times are estimates only and may vary due to courier delays, weather, peak seasons, promotions, or public holidays.
4. Shipping Rates
| Region | Standard Rate | Free Shipping |
|---|---|---|
| Peninsular Malaysia | RM 8 | Orders above RM 150 |
| Sabah & Sarawak | RM 12 | Orders above RM 200 |
Shipping charges are shown at checkout before payment is completed.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number by email. Use the tracking number on the courier’s official website to check delivery progress.
Track your parcel through the official Pos Laju website.
www.poslaju.com.myTrack your parcel through the official J&T Express website.
www.jtexpress.myPlease make sure the shipping email is correct when placing your order so you can receive your tracking details without delay.
6. Failed Delivery
If a delivery attempt fails, the courier may leave a notification or attempt re-delivery according to their service policy. If a parcel is returned to us due to an incorrect address, unclaimed shipment, or repeated failed delivery, additional shipping charges may apply for re-shipment.
7. Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date at contact@xuantian.co. Include your order number and photos where applicable so we can assist you faster.
8. Contact
For shipping enquiries, order delivery questions, or courier-related concerns, contact us at contact@xuantian.co.